Summary
User has Windows 7 (32 or 64 bit) and when they open a ZIP file directly from within an email, nothing happens. If the user saves the ZIP file from the email to the C Drive then opens it, it works normally.
Solution
For 32-bit version of Windows
• Open Registry Editor (Start > regedit)
• Navigate to the following key
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellCompatibility\Applications\outlook.exe
• You will see the following entry:
VERSION = 11.*;10.*;9.*;8.*;7.*
Edit the Version value and remove the 11.*;
For 64-bit version of Windows
• Open Registry Editor (Start > regedit)
• Navigate to the following key
• HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\Microsoft\Windows\CurrentVersion\ShellCompatibility\Applications\outlook.exe
• You will see the following entry:
VERSION = 11.*;10.*;9.*;8.*;7.*
Edit the Version value and remove the 11.*;
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